Be a key technical leader to drive maturity of current software development and continuous delivery of highly visible applications.
Lead the real time resolution of critical technical issues and the follow-on root cause analysis and ongoing monitoring of the technical environment.
Facilitate customer and multi stakeholder technical incident/bug fix conference calls and utilize automation and tools during the issue to quickly establish a response, diagnosis and mitigation actions to address the event and reduce the outage or impact time and to drive proactive technical control implementation.
Understand the technical and business environment to be able to assess the true impact and risks and be able to quickly provide executive level communication regarding the status of an event.
Understand, in detail, the stakeholders engaged in supporting the enterprise and which teams or resources need to be engaged in the incident troubleshooting to quickly mitigate or resolve the issue.
Technical skills using modern tools and observability metrics to identify and troubleshoot recurring enterprise or cloud platform issues and own initiatives to drive improvements.
Monitor and manage communications during high impact events via relevant channels.
Prioritize, manage, and own emerging and developing customer issues from start to finish.
Utilize enterprise domain expertise on monitoring and alerting tools & practices.
Facilitate post-incident reviews to assess response effectiveness, establish success criteria and improve processes.
Facilitate detailed technical root cause analysis sessions with the customer and multiple stakeholders to document detailed solutions to prevent similar incidents or to reduce the potential impact for subsequent incidents.
Conduct continuous real-time proactive monitoring of customer metrics.
Identify areas where standardization of process will aid incident response.
Ensure standards are maintained within the technical engineering teams.
Identify inefficiencies in team process and create plans to address them.
Analyze data to report on issue trends, patterns and insights to inform and shape future technology strategies.
Create and review documentation as appropriate such as documentation for incident events and actions taken, root cause analysis and actions needed, design new standard procedures for mitigations, etc.
Participate in Agile sprints to evolve business processes, technologies, and drive optional improvements.
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12+ years of experience building/operating on AWS, networking, IT Security tools, databases and tools
Hands-on technical expertise in DevSecOps, security, automation, application development, databases, implementation, integration, and release management.
Real world experience with establishing and maturing application development and CICD towards progressive delivery.
Ability to work with Terraform for infrastructure as code solutions.
Strong understanding of identity access management roles, permissions, etc.
Experience in using tools in an AWS Cloud environment (CloudWatch, OpenSearch) and security tools security tools such as Aqua, DLP, etc.)
Strong hands-on experience with Kubernetes-based containerized applications (AWS EKS) including spring boot-based container services.
Experience with Gitlab CICD including enabling environments, feature flags, and DORA Metrics aggregation.
Experience with tools to be used during real time monitoring, alerting, diagnostics during incident.
Experience with reporting tools such as Datadog.
Coding proficiency in at least one software language (e.g., Python, C, C++, Java, Ruby, or PowerShell).
Must be a self-starter and able to execute at both a tactical and strategic level with a strong attention to detail.
Strong analytical acumen, solid technology experience, business judgment, and an ability to dive deep to solve complex problems.
Must have the leadership presence and communication skills to effectively work with customers at all levels of their organization.
Ability to communicate in writing and verbally complex technical matters clearly and concisely
Possess a passion and desire for leading the resolution of critical incidents.
Ability to manage communication for critical incidents in an impromptu manner and ensure detailed technical solutions are actioned, assigned with timelines resulting in timely resolutions.
Ability to facilitate multi-stakeholder technical root cause sessions, provide a roadmap for future changes and lead the implementation of those changes.
Experience with PaaS (Platform as a Service) environments.
Knowledge of network administration and management principles.
Familiarity with remote access software including SFTP, RDP (Citrix) and PCoIP/DCV (AWS Workspaces) (AWS Session Manager) protocols.
Strong analytical skills with attention to detail in problem-solving scenarios.
AWS Solutions Architect Professional
AWS Certified Security - Specialty Certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.