Monitor the Service Desk and address assigned tickets
Track progress of each assigned ticket to ensure complete resolution before closure
Create and run operational reports for customers
Perform data loading operations for customers
Troubleshoot issues submitted
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Bachelors Degree with a minimum of 8 years experience. Additional years of overall directly related experience may be accepted in lieu of the degree.
4+ years of call center or helpdesk environment experience
Proficiency with ticketing management systems
Basic understanding of database concepts and queries
Ability to independently organize work, prioritize tasks, and manage multiple and changing priorities
Ability to provide scheduled and ad hoc evening and weekend support
Must be able to obtain a Position of Trust designation security clearance
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.