Job Description
Insight Global is looking for a Linux Help Desk Engineer to support a classified DoD client in Chantilly. This individual will be responsible for Tier 2 support of RedHat servers hosted on the cloud.
Other duties:
• Ensure the 24x7 uptime of our multi-service, multi-layer, multi-tenant cloud infrastructure
• This position is hands-on, requiring the ability to provide first-level system and network support problem investigation, resolution, or escalate as needed
• Work closely with the engineering teams to improve our platforms and eliminate complexity from architecture and processes
• Utilize a Jira Service Desk ticketing queue for tracking system and tenant issues through resolution
• Configure and use state-of-the-art monitoring tools to assist with troubleshooting and remediation of issues
• Responsible for the monitoring the daily software and network operations in a distributed multi-tenant, multi-layer, cloud environment
• Conduct incident response and in-depth root cause analysis
Hourly: 55-67/hr
Salary: 115,000-135,000
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-TS/SCI
-Bachelor's degree and 2+ Years of IT experience, or 6+ years of IT experience
-Experience troubleshooting Linux Servers (RedHat, CentOs, Ubuntu, or other)
-Experience working in Cloud environments (AWS, Azure, Google Cloud)
-Experience troubleshooting servers hosted on virtual machines
Nice to Have Skills & Experience
-Associates or Bachelor's Degree
-Scripting (Bash, Shell, Python)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.