Vulnerability Management Analyst

Insight Global is looking for a Vulnerability Management Analyst to join one of our customers in Richmond VA. The Vulnerability Management Analyst is responsible for overseeing the quality, accuracy, and usability of technical documentation within the ServiceNow Knowledge Base. This role partners closely with analysts, subject matter experts (SMEs), and technical teams to audit, refine, and maintain knowledge content—ensuring it meets established standards and is accessible to both technical and non‑technical audiences.
This position is not a primary technical writing role. Instead, it focuses on documentation governance, content auditing, and continuous improvement, with light technical writing and strong collaboration across IT and business teams.

Pay is $89.74/hour.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

1.) Vulnerability management & Remediation understanding in order to interpret remediation documentation and add value to the content
2.) Familiar with ServiceNow Knowledge Base
3.) Experience with technical documentation auditing & quality assurance
4.) Ability to form partnerships with SME's, application owners, and technical writers

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.