TS/SCI CI Poly - IT Monitoring Specialist

Post Date

Oct 20, 2023


Fort Belvoir,

ZIP/Postal Code

Jun 17, 2024 Insight Global

Job Type

Contract,Perm Possible


Help Desk

Req #


Pay Rate

$41 - $62 (hourly estimate)

Job Description

-As an IT Monitoring Specialist, you will play a crucial role in ensuring the continuous operation and performance of our IT systems and infrastructure. Your expertise in monitoring, troubleshooting, and responding to alerts will be essential in maintaining the stability and availability of our technology environment around the clock.

-Monitor the customer's IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability.

-Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions.

-Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations.

-Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner.

-Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations.

-Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness.

-Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.

-Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues.

-Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems.

-Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

-Active TS/SCI with CI Poly Clearance

-CompTIA Security+ required.

-Bachelor's degree and 6+ years of IT Experience or additional years of experience in lieu of a degree

-Proven experience in IT monitoring, incident response, and troubleshooting.

-Familiarity with monitoring tools such as Dynatrace, Nagios, Zabbix, SolarWinds, SCOM, or similar systems.

-Familiarity with ticketing tools such as ServiceNow, Remedy, or similar ITIL tools.

-Excellent problem-solving skills and the ability to remain calm under pressure in high-stress situations.

-Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.

-Willingness to work in shifts, including nights, weekends, and holidays, as part of the 24/7 team.

Nice to Have Skills & Experience

-Relevant certifications such as CompTIA Network+, CCNA, or equivalent, are a plus.

-Strong knowledge of networking protocols, server administration, and various operating systems (Windows, Linux, etc.).

-Familiarity with Windows Server operating systems (e.g., Windows Server 2019, 2022) and Windows client versions.

-Familiarity with Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange, and other core Windows services.

-Ability to analyze and interpret system logs, performance metrics, and alerts to diagnose issues effectively.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.