Job Description
We are seeking a ServiceNow Developer to design, build, and enhance ServiceNow applications and integrations that support homeland security mission outcomes. You’ll work hands-on across ITSM and adjacent modules, develop high-quality scripts and flows, integrate with enterprise systems, and collaborate within an Agile team to deliver secure solutions aligned with DHS standards and FedRAMP requirements. This role will also be responsible for developing AI features, leveraging ServiceNow Virtual Agents and Now Assist.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Develop and configure ITSM and/or CRM ServiceNow modules to meet mission requirements.
Build workflows, dashboards, and integrations with ServiceNow.
Write clean, maintainable JavaScript using the Glide API (Business Rules, Script Includes, Client Scripts, Scheduled Jobs).
Develop access controls for ServiceNow applications.
Design, create and extend data tables.
Define database views and GlideRecord queries.
Nice to Have Skills & Experience
Must hold an active Top Secret clearance and/or active DHS clearance.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline or a minimum of three (3) years relevant specialized experience.
3 + years of ServiceNow development experience.
One of more of the following ServiceNow Micro-Certs: Virtual Agent Implementor, Delivery Accreditation – Now Asist for ITSM, or Delivery Accreditation – AI Agents.
Proven ability to design, configure, and implement complex ServiceNow modules, workflows, and business rules.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.