Job Description
We are seeking an AI/ML Developer to serve as an AI/ML solutions engineer for the design, development, and deployment of AI/ML-enabled tools integrated across ServiceNow, and cloud platforms. This role is ideal for an engineer who is passionate about creating innovative AI-driven solutions that improve business operations.
The AI Solutions Engineer will focus on hands-on coding, AI integration, and workflow automation, enabling our client to streamline internal processes, boost productivity & quality, while collaborating closely with product owners, platform teams, and stakeholders in an Agile delivery model. Candidates should have prior DHS experience and possess an active DHS clearance.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Bachelor’s degree in Computer Science
3+ years of experience with AI/ML.
Strong understanding of core AI and machine learning concepts, including model training, evaluation, deployment, and monitoring.
Familiarity with machine learning frameworks and modern AI tooling.
Experience working with cloud platforms such as Google Cloud Platform (GCP), Microsoft Azure, or AWS.
Knowledge of relational and non-relational databases (SQL and NoSQL) and data processing technologies.
Familiarity with Large Language Models (LLMs) and Voice AI technologies (e.g., Google DialogFlow)
Proven experience integrating, maintaining, and troubleshooting third-party systems and APIs.
Strong proficiency in Python, Java, C++, Go, or C# and JavaScript.
Experience designing and supporting RESTful APIs with an emphasis on resilient, fault-tolerant system design.
Ability to produce clear, comprehensive, and user-friendly technical documentation.
Written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences.
Demonstrated ability to follow written instructions and effectively use computers, software applications, and technical tools.
Analytical and problem-solving skills, with a structured, fact-based approach to addressing business and technical challenges.
Experience working in ServiceNow to utilize webhooks and APIs for application integration.
Nice to Have Skills & Experience
Experience with Google Gemini models or APIs.
Experience deploying and operating AI/ML models in regulated or federal environments.
Experience supporting or integrating with enterprise ITSM platforms such as ServiceNow.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.