Secret/TS Help Desk

Service Desk/Desktop Support Specialist
Provide systems administration support to cross-functional product development teams. Prepare detailed systems administration plans and level of effort estimates for meeting product roadmap release requirements. Detect, diagnose, isolate and correct device operational failures. Support Incident and Problem Management activities with device expertise and troubleshooting.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Requirements
SECRET clearance.
3 + years experience in administering Windows desktops and operating systems
Bachelors degree or equivalent in management information systems, computer science engineering, business and/or related technical field
Responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.
The Support Specialist will provide web application support.
Provide systems administration support to cross-functional product development teams.
Prepare detailed systems administration plans and level of effort estimates for meeting product roadmap release requirements.
Detect, diagnose, isolate and correct web system operational failures.
Support Incident and Problem Management activities with web expertise and troubleshooting.
Experience supporting servers in a LAN/WAN environment preferred.
Good understanding of Microsoft Office products
Proficient in Microsoft Outlook experience required
Good understanding of Microsoft Office products
Experience supporting servers in a LAN/WAN environment
Proficient in Microsoft Outlook experience required; Basic Exchange server knowledge is preferred
$30/hr to $45/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of
employment, including options for medical, dental, and vision insurance. Eligibility to enroll in
the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this
role will have access to paid sick leave and other paid time off benefits as required under the
applicable law of the worksite location.

Proficient in Microsoft Outlook experience required; Basic Exchange server knowledge is preferred
Working knowledge of SharePoint preferred
Microsoft certification preferred. Security + or CISSP certification preferred
Basic Exchange server knowledge is preferred

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.