One of Insight Global Clients is looking for a few Customer Service Representatives to come join their team in the in the Salt Lake City Metro area. This individual will be expected to take in 15-18 inbound calls from healthcare front office personnel to support and troubleshoot medical billing and claims applications. They additionally be responsible for working off a ticketing system to queue calls, training the software workflows, troubleshooting browser and application issues. This individual will be provided in-depth paid training at the beginning of their employment to understand the ins and outs of the EMR software. The ideal candidate is someone with a bubbly personality who Is hardworking and displays high emotional intelligence.
Responsibilities:
* Taking inbound calls
* Troubleshooting Client issues
* Accurate documentation of how issues were resolved in ticketing system.
* Proper escalation of complex tickets to supervisor or manager
* Operates a personal computer, mainframe, software packages and front-end programs related to AdvancedMD software.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.