Job Description
Insight Global is looking for a Helpdesk Support Analyst to join one of our largest financial clients sitting onsite 5x a week out of their Draper, UT office. This person will be joining the Senior Service Desk which provides technical support to the top executives at the firm. This desk operates globally, 24/7 and 365 days a year. This team works in a very fast paced environment providing white glove support, and the most successful individuals maintain a highly professional presence while resolving issues with quality in an efficient manner.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-2+ years of experience working in a help desk role
-Experience troubleshooting Windows environments and Microsoft Suite
-Experience supporting/troubleshooting mobile devices (iOS, Android)
-Strong verbal and written communication skills
Nice to Have Skills & Experience
-Experience supporting Macs
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.