Desktop Support Technician

A client of Insight Global is seeking a Desktop Support Technician to join their IT operations support team to work on-site in Sugar Land TX. Responsibilities include, but are not limited to: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity; May install software or perform hardware testing ; Enter commands and observe system functioning to verify correct operations and detect errors; Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities; Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. They will need to be on site 5 days a week in SugarLand.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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0-2+ years experience in a help desk related role



Strong Windows Troubleshooting skills (SAP or Mac would be a plus)



Verbal and written communication skills, problem solving skills, customer service and interpersonal skills



Ability to work independently and manage one's time



Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software



Knowledge of hardware support relating to printers or monitors and software support with basic MS suite, OS installations



Experience or knowledge of how to remotely re-image PCs

Active directory, IN Tune is a plus

Previous experience working on site with face to face interactions

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.