Insight Global is looking for a Technical Support Engineer to work onsite at one of our premier clients in the PC industry. This person will be tasked with owning the PC/accessory inventory for the Spring, Texas site. This includes receiving inbound PC/accessory shipments to the site, ensuring that they match the manifest and recording them in the inventory. They will also be responsible for fulfilling requests from internal users which includes imaging PCs with corporate IT image for new users to pick up onsite or shipping them to the users location (as well as any requested accessories. Additionally, this person will be trained to provide end-user support to internal users in a Service Desk type environment and, at times, remote support. This includes basic to medium complexity IT issues pertaining to PC hardware, software, network connectivity, account access, etc.
This role is onsite in Spring, Texas with a typical work week of Monday-Friday (8am-5pm; 1 hour lunch), excludes major holidays.
Compensation: $22.00-$26.00/hr
Exact compensation may vary based on several factors, including, but not limited to skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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3+ years of experience with PC diagnostics/troubleshooting (software/OS and hardware)
PC imaging and setup experience
Strong with organization and prioritization
Proficiency in Excel (for tracking)
Strong communication (written & verbal) and proactiveness
Strong customer service experience (working with technical and non-technical users)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.