This person will be conducting triage and failure analysis on PC devices that come in from the field. This analysis includes inspecting devices at the system, sub-system, and component level. Using a variety of tools and techniques, diagnose what is wrong with the device, identify the root cause of the failure, and providing the findings to management/engineering staff for further action. The failures will be related to, but not limited to: motherboard and electrical components, system software, drivers, chassis integrity, cabling, screen and bezel damage/wear, keyboard, touchpad, ports, etc.
This position is working in a lab environment and the typical work schedule is Monday-Friday, 8am-5pm CST.
Compensation: $28-35/hr.
Exact compensation may vary based on several factors, including, but not limited to skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.
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Experience performing failure / root-cause analysis on PC devices down to the component level
PC teardown ability without compromising failure evidence
Ability to read/interpret schematics and board layouts
Experience with electrical debugging techniques/methodologies
Experience using tools such as oscilloscopes, multi-meters, logic analyzers, X-Ray/CT, cross-sectioning components, thermal imaging etc.
Ability to report detailed findings (written & verbal communication)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.