3rd Level Support Engineer

Post Date

May 27, 2025

Location

Spring,
Texas

ZIP/Postal Code

77389
US
Aug 01, 2025 Insight Global

Job Type

Contract

Category

QA

Req #

HOU-784807

Pay Rate

$22 - $28 (hourly estimate)

Job Description

Insight Global is looking for a 3rd Level Support Engineer to work onsite at one of their premier customers in North Houston (Spring, Texas). This person will be utilizing their PC hardware and software knowledge to troubleshoot/debug complex cases that are presented from top customers. They will replicate enterprise customer issues in a lab environment and then debug/root cause the issue (hardware, OS issue, supporting software, etc.) and work with the appropriate internal team on issue resolution. Once a solution has been identified, they will test to make sure the proposed solution is correct before submitting to the Account team/customer. This person must be skilled with PC hardware and be able to tear down a device to the sub-assembly level. They must also be skilled with software related items such as Windows OS troubleshooting, driver updates, imaging, network connectivity, security, etc. On occasion, this engineer will be asked to join customer calls to discuss the issue and provide updates on where the issue resolution stands. This role will be working onsite in Spring, TX in a lab environment. A typical work schedule is Monday-Friday, 8:00am-5:00pm, excluding holidays.

Compensation: $28.00-33.00/hr

Exact compensation may vary based on several factors, including, but not limited to skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

5+ years of technical support experience on PCs

Degree in a computer related study (i.e. Computer Science, Computer Engineering, etc.)

Strong technical support skills (diagnostics, escalation handling, customer interaction)

Advanced hardware and software troubleshooting

Good understanding of PC models and components (notebooks, desktops, workstations), accessories (docks, displays, peripherals), and their operations

Understanding of driver and firmware operations

Understanding of Windows internals (services, registry, Event Viewer, CMD commands)

System and driver testing and validation

Basic networking (TCP/IP, Wi-Fi, DNS, DHCP)

Scripting with PowerShell or Python

Experience with debug tools (Wireshark, WPA, Windbg)

Nice to Have Skills & Experience

Previous HP experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.