The Quality Assurance Analyst will be accountable for:
1) Functional testing of business requirements.
2) Documenting and tracking software development defects and enhancements.
3) Regulatory and compliance advisory services.
4) Liaison for external and internal examination/audits; and
5) Member complaints, regulatory reporting and dashboards.
They will be required to work closely with business stakeholders and other members of the team to test
user stories and business requirements, document software functional successes and failures, and
ensure SHL policies and procedures are compliant to external and internal regulations.
Experience with Salesforce is preferred, along with some knowledge ds
Compliance Advisory -
Monitor and ensure the SHL Division business processes adhere to Credit Humans
social vision and values
Create and disseminate written monitoring plans up to 9 months for critical tasks and
projects to achieve unit goals
Obtain and maintain in-depth knowledge of regulatory initiatives so to provide advisory
services and track regulatory changes
Inform the Systems & Process Support Manager and SHL leadership of current federal,
state, or county regulations and upcoming regulatory changes that impact the SHL
division lending practices, proposing changes to products, services, or procedures
within the SHL Division
Recommend policy and procedural additions, revisions, and corrective action plans
Conduct research and interpret regulations and ensure timely follow-up and completion
of research
Collaborate with SHL management and staff to ensure internal and regulatory
compliance
Serve as the liaison, coordinator, and primary Point of Contact for the SHL Division and
MOS Compliance, Internal Audit, and other Credit Human Auditing division, for
regulatory examinations, internal/external audits, compliance assessments, and SHL
member complaints (NCUA, BBB, Board, CEO, Internal
Quality Assurance & Testing -
Create and implement system and software testing processes along the various
software deployment environments
Create software functional test scripts which accurately test the development of tasks
and user stories
Conduct functional testing against business requirements, end-to-end regression
testing during deployments, and smoke testing within the various software deployment
environments
Document and update test scripts with results from testing, detailing any defects or
deviations from business requirements
Coordinate User Acceptance Testing (UAT) sessions within SHL and document the
UAT findings
Create tickets which document the defects found during test and communicate findings
to the Systems & Process Support Manager and development team
Categorize the discovered defects by criticality and severity to ensure the development
team triages high defects
Collaborate with the Systems & Process Support team develop test plans and new
approaches for seeking out bugs and exploits in end-user-facing applications
Implement automated testing, when applicable, and assist in determining the root
cause of the defects, offering solutions to correct the defect
Provide defect monitoring and reporting around defect nature, environments, root
causes, and software development shortcomings
Advise best practices and optimizations throughout testing and defect resolution
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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2-3 years of experience in functional software testing & writing test scripts and use cases
2-3 years of compliance/regulations experience associated with lending and support service
operations and servicing
Experience developing and implementing business plans and collaborating with business
partners to align processes and work with the strategic plan
Experience establishing goals and metrics and monitoring performance to those goals
Experience in enforcing departmental policy and regulatory compliance (state, national, and
NCUA)
Bachelors degree in business, Business Administration, Finance, or related field of study OR
equivalent relevant work experience and knowledge
NAFCU Certified Compliance Officer (NCCO) OR equivalent certification
Salesforce Business Analyst Certification