Major Incident Manager

Insight Global is looking for a Major Incident Management Analyst to join our client and support an enterprise-wide Availability Command Center for a large Insurance Company. This role is critical to maintaining the operational integrity of our systems and ensuring rapid response and resolution of major incidents that impact business operations. Lead and manage major incident response efforts across the enterprise, including internal system outages, mainframe failures, and service disruptions. Provide 24/7 support availability, including after-hours and weekend coverage, to ensure continuous incident management. Collaborate with IT and business stakeholders to assess the impact of incidents and drive timely resolution. Conduct root cause analysis and develop preventive measures to avoid recurrence of incidents. Document incidents thoroughly and efficiently, ensuring clear communication and actionable insights. Support mainframe CSS transactions and troubleshoot IP failures affecting core customers. Communicate effectively using IT terminology and demonstrate a strong understanding of technical environments. Act independently and be self-sufficient in managing incidents without constant supervision. Work closely with the Availability Command Center and other support teams to maintain system uptime and reliability.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Proven experience in major incident management within a large enterprise environment.
- Strong understanding of IT infrastructure, including mainframe systems and CICS transactions.
- Ability to speak IT lingo and translate technical issues into business impact.
- Excellent problem-solving skills and ability to think quickly on your feet.
- Experience with root cause analysis and incident documentation.
- Ability to work independently and manage multiple priorities under pressure.
- Professional demeanor and strong communication skills.

- Experience in the insurance industry.
- Familiarity with open-source monitoring and incident management tools.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.