The Major Incident Management Analyst will be responsible for managing and coordinating the resolution of major incidents to ensure minimal disruption to business operations. This role requires a proactive approach to incident management, strong analytical skills, and the ability to work effectively under pressure. The ideal candidate will have extensive experience in NOC operations and a deep understanding of network infrastructure and technologies within the insurance industry.
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Bachelor's degree in Information Technology, Computer Science, or a related field or additional years of experience
Strong understanding of network infrastructure, including routers, switches, firewalls, and monitoring tools.
Experience in the insurance industry is a plus.
Excellent problem-solving and analytical skills.
Ability to work effectively under pressure and manage multiple priorities.
Strong communication and interpersonal skills.
Minimum of 3-5 years of experience in incident management, with at least 2 years in a NOC environment.
ITIL certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.