Job Description
Summary:
We are seeking a detail-oriented and growth-driven Junior Systems Analyst to support the Customer Care Team. This role will work closely with the Senior Systems Analyst to manage reporting, analyze data, and support the administration of key systems including Microsoft Dynamics (ticketing) and Talkdesk (IVR). The ideal candidate is tenacious, curious, and eager to expand their technical and analytical skill set in a collaborative, fast-paced environment.
Key Responsibilities:
Track and report on Customer Care performance metrics using structured reporting tools.
Assist with system configuration, maintenance, and support for Microsoft Dynamics and Talkdesk.
Conduct ad hoc data mining and spot checks to ensure data accuracy and integrity.
Identify trends and patterns in large data sets to support business decisions.
Build and maintain custom reports and dashboards using tools such as Power BI, MS SQL, Qualtrics, Dataiku, and Power Automate.
Create and deliver clear, data-driven presentations using PowerPoint.
Support ongoing projects and initiatives led by the Senior Systems Analyst.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Microsoft Excel: Proficient in VLOOKUPs, pivot tables, and data formatting.
SQL: Basic querying and data extraction.
Strong working knowledge of Microsoft Office Suite.
Excellent attention to detail, organization, and communication skills.
Ability to work independently and collaboratively in a hybrid environment.
Nice to Have Skills & Experience
Experience with Power BI, Qualtrics, Dataiku, or Power Automate.
Familiarity with Microsoft Dynamics, Talkdesk, or similar CRM/IVR platforms.
Background in customer care, systems support, or business analysis.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.