IT Support Technician I

Post Date

Sep 19, 2024

Location

San Antonio,
Texas

ZIP/Postal Code

78208
US
Sep 14, 2025 Insight Global

Job Type

Contract-to-perm

Category

Desktop Support

Req #

SAT-735575

Pay Rate

$11 - $14 (hourly estimate)

Job Description

Insight Global is looking for a Support Technician in the San Antonio, TX area. They will be resolving over 600 tickets for the client, either themselves or escalating to a tier II agent. They will be working with breakfix issues and computer hardware problems.

Day to Day:

Perform on-site technical support to install and maintain computer hardware, multimedia equipment, video systems, network resources, software applications, and other technology resources throughout the district.
Respond to incident requests by diagnosing, reconfiguring, or repairing hardware, software, and resources as necessary. Supports teleconferencing, distance learning, library automation, networked software, web page implementation, and student information systems (TxEIS) as well as other information technology resources.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

1+ year experience in a technical support role
Proficient with ticketing systems for ticket escalation
Skilled in resolving hardware-related issues (break/fix)
Experienced in fielding calls from end-users

Nice to Have Skills & Experience

Active directory experience, provisioning users
Apple technician experience
A+ certification

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.