Job Description
Insight Global is looking for an Asset Support Analyst to support a Local Government clients IT Asset Management team. This candidate will serve as the dedicated point of contact for management of all IT inventory. This includes making sure par levels are met in the warehouse and insuring that items are replaced when stock gets low. They will work with warehouse, pull the warehouse hardware and scan them into the database with all correct details, along with generating labels for equipment. Once this step is completed, they will hand the goods over to the PC refresh team for the hardware to be released. This candidate will be working with ticketing systems by uploading documentation and modifying the descriptions of each ticket. The ticketing systems that will be used is Service Now.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 1-2 years of experience working with ticket management systems
- 1-2 years of experience in physical IT inventory
- Ability to work effectively with other IT teams
Ability to lift over 50-100 pounds
Nice to Have Skills & Experience
- Experience with ServiceNow ticketing systems
- ITIL certification
Bachelors Degree
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.