Implementation PM

Insight Global is looking for an Implementation PM for a client in San Antonio, Texas. This person will lead end to end deployment of restaurant technologies, including POS, digital ordering, kitchen systems, loyalty platforms, and back office systems. Execute pilot → phased rollout → full-scale deployment strategies across defined markets. Own cutover planning, go live execution, and hyper-care support to ensure stability and rapid issue resolution. Coordinate daily with product, engineering, operations, field teams, and external vendors. Drive restaurant level readiness, including training coordination, SOP alignment, job aids, and playbooks. Act as the primary bridge between corporate technology teams and field operations. Engage franchisees to ensure alignment, readiness, and adoption of new technologies. Track rollout progress, risks, issues, and dependencies; provide clear status reporting to TPMO and leadership. Support post go live stabilization, monitor adoption metrics, and capture lessons learned to improve future rollouts.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 8–12+ years of experience in technology implementation, project/program delivery, or change management.
• Proven experience leading large scale, multi site technology rollouts (restaurant, retail, or similar environments).
• Hands on experience managing cutovers, go live execution, and hyper-care support.
• Strong understanding of restaurant or retail technologies (POS, digital ordering, kitchen systems).
• Experience working closely with field operations and/or franchise models.
• Excellent stakeholder communication, issue resolution, and execution skills.
• Ability to operate effectively in fast paced, highly ambiguous environments.

• Prior QSR or restaurant industry experience.
• Experience supporting high velocity rollout programs across multiple markets.
• Familiarity with Agile or iterative deployment models.
• Exposure to change management frameworks (e.g., ADKAR).
• Experience creating repeatable rollout playbooks and execution frameworks.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.