Cloud Service Administrator

Insight Global is looking for a Remote Cloud Administrator to join their team. This person is responsible for delivering exceptional technical and customer support by managing inbound service requests and ensuring timely resolution using strong troubleshooting and communication skills. This role serves as the primary point of contact for customers, resolving system and infrastructure issues across Microsoft and Linux operating systems, VMware vSphere virtualization, and desktop technologies—both physical and virtual. The administrator actively monitors infrastructure, responds to alerts, and collaborates with engineering teams to maintain system availability and business continuity. Responsibilities include executing regular system patching, referencing technical documentation, and adhering to security protocols. Experience with advanced blade architectures such as Cisco UCS and HP BladeSystem, as well as datacenter-wide virtualization, is preferred. The role also involves supporting end-users, maintaining knowledge base resources, and escalating issues within established SLAs. Previous experience in customer service, help desk, or service desk environments is beneficial. A bachelor’s degree in Information Management, Computer Science, or a related field—or equivalent experience—is preferred.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 3 years of experience supporting hybrid environments including Microsoft and Linux operating systems, with hands-on exposure to VMware vSphere virtualization and infrastructure patching routines.
- Skilled in desktop support across both physical and virtual platforms, with a strong grasp of networking fundamentals, hardware troubleshooting, and system maintenance best practices.
- Familiarity with enterprise-grade blade server technologies such as Cisco UCS and HP BladeSystem, and a solid understanding of datacenter-wide virtualization strategies.
- Background in customer-facing technical roles including help desk, call center, or service desk support, with a focus on delivering responsive and knowledgeable assistance.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.