Job Description
An employer in Roanoke TX is looking for a Senior Level Service Desk Technician to join their larger customer-facing Service Desk team. This person will primarily be in charge of taking escalated issues from the larger Service Desk team including but not limited to configuration of and troubleshooting of networking issues (LAN/WAN, VLANs, VPNs, routing, firewall administration with Sonicwall Firewalls and Ubiquity network switches and access points) and helping to support, maintain, and assist with building out of Microsoft Azure and Microsoft 365 environments.
This is a full time, permanent role that requires an on-site presence. This role is posted at $80,000 - $100,000/yr based on skillset, level, and tenure.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1+ year of experience in a Managed Service Provider environment
Network configuration and troubleshooting experience (LAN/WAN, VLANs, VPNs, routing, switching, access points)
Experience managing and optimizing Windows servicer environments including AD, Group Policy, DNS, DHCP, and Azure AD integration
Ability to support, maintain, and assist with building out Microsoft Azure and Microsoft 365 environments (Exchange Online, SharePoint, Teams, Intune, Azure Servers).
Heavy firewall troubleshooting experience (Sonicwall)
Experience supporting and managing virtualized environments
Nice to Have Skills & Experience
Powershell scripting experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.