Product Manager (Agent Dispute Platforms)

Insight Global is seeking a seasoned Product Manager to support a leading financial services client in driving end-to-end product and feature development for the Apple Card. This role will focus on enhancing platforms used by dispute agents to manage customer intakes and resolve cases, with an immediate priority on redesigning the agent intake process.

Key Responsibilities:
• Lead full lifecycle product management for credit card dispute platforms
• Collaborate cross-functionally to define product strategy and roadmap
• Drive improvements in agent workflows and documentation tools
• Ensure compliance with financial regulations and internal standards
• Champion user experience and operational efficiency

Culture & Work Environment:
Our Client fosters a culture of collaboration, transparency, excellence, and ownership. This role offers the opportunity to work on high-impact initiatives within a dynamic and innovative team.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 6+ years of product management experience with ownership of end-to-end product and feature development
- Background in the financial services industry
- Experience in the credit card domain (highly preferred)
- Exceptional communication skills and a proactive, results-driven mindset

- Familiarity with credit card dispute and chargeback processes
- Experience enhancing agent platforms and workflows
- Knowledge of Regulation Z and credit card compliance
- Exposure to Apple Pay or Apple Digital Wallet products
Experience with Pega Smart Dispute

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.