Job Description
Insight Global is looking for a Technical Support Engineer to join a leading client in Plano, TX. This position is responsible for providing technical support for complex issues involving Mainframe Storage Management software to ensure customers achieve their desired business outcomes. Technical Support Engineers are expected to deliver a superior customer experience by exhibiting technical expertise and timely and clear communications.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Bachelor's degree in Computer Science or related
- 5+ years of experience in mainframe operations or system programming (z/os, z/vm, or z/vse)
- Knowledge of Mainframe technologies such as JCL, ISPF, REXX, USS, SMP/E, zOSMF, etc.
- Expertise as a Storage Architect, Engineer, or Administrator
- Competence with disk, virtual tape and physical tape technologies (examples DFHSM, DFSMS, RMM; CA 1 Flexible Storage, Vantage, Disk Backup and Restore, Allocate).
- Competence with utilities including IEBCOPY, IDCAMS, IEBGENER, etc.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.