Job Description
A large IT solutions client is looking for Desktop Support Specialist to join their team in Plano, TX and McKinney, TX. As a Desktop Support Tech you will be responsible for desk-side support in a Windows environment. It is a "hands-on" technical role working with IMACs (Installs, Moves, Adds, Changes) and technical hardware support. This role requires good people skills along with workstation support knowledge. The support you will provide includes installs, equipment pick-up, and equipment inventory. This individual will perform miscellaneous software & hardware installs, configuration of Windows PC Equipment, provide 2nd and 3rd level trouble shooting of all problems related to this activity. Installers are also responsible for un-boxing equipment as well as packing systems for shipment to remote locations. Candidate must be customer service focused. The ideal candidate must be able to follow schedules and perform administrative tasks. This individual must be self-starting, able to work alone and within a team, follow detailed processes, and open to flexible scheduling. Should be able to troubleshoot and isolate issues related to end user computing environments, printers, computer devices, and other attached devices. This role will function fully onsite in Plano, TX and McKinney TX, TX 5x a week.
Required Skills & Experience
* 3-5 years Desktop Support experience
* Experience analyzing and resolving hardware/software problems onsite or remote operational modes
* Experience with design, installation and configuration and maintenance of a comprehensive IT infrastructure on Microsoft Windows
* Expert in removal and installation of hardware components and installation of additional software and manually via deployment console
Great communication skills and very professional while working with Nurses and Doctors
Nice to Have Skills & Experience
* Advanced experience with Windows operating systems, imaging technologies, asset tracking and inventory systems
Prior experience servicing Hospitals
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.