Insight Global is seeking a Customer Support Manager to sit onsite Monday-Friday 8-5 in Midland TX, or Houston TX. This is a direct hire salaried role, with no commission structure. The Customer Support Manager is a liaison between the customer and the company. The CSM is responsible for maintaining the relationship between the customer by understanding, implementing, and communicating the needs of the customer to management. Meet/communicate with customer on a daily basis to understand their needs. Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement. Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels. Frequent personal contact with key client personnel to develop an understanding of current and future projects/expectations. Follow up to ensure personnel and equipment needs are available as needs change for the customer for the job at hand. Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer. Travel up to 50% of the time.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Experience with oil and gas or water completions, commercializing assets, working with operators and sales
5+ years of experience in customer-facing role with a strong track record of relationship management and account development
Prior experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating the sales effort
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.