Application Support Analyst

The Application Support Analyst is responsible for the design, implementation, oversight, and ongoing management of the software applications associated with ongoing hospital operations. The primary goals of the application support analyst are ensuring excellent functionality, performance, reliability, security, fault-tolerance, and operational continuity of the hospital’s applications, and all of the IT-dependent business functions for which they exist. The application support analyst will communicate effectively verbally and via written forms. Additionally, analyst will demonstrate and maintain industry specific knowledge and judgment associated with the specific area of expertise.

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· Oracle Cerner Millenium Patient Accounting (CPA) build/maintenance support experience (not OPA)
· Understanding of the data model.
o Tables
o When users click “X” where does that field write in the backend?
· Ability to do bill code and price uploads using .csv files and backend scripts
o If you have more than a handful of charges that need updated, this is the difference between it taking weeks or months and hours
· Basic understanding of clinical workflows and registration processes – this helps you understand where your charge data is coming from, why you are or aren’t getting a charge from a certain clinical workflow, etc.
o For example, what’s the difference between generating radiology charges in Cerner and general lab charges?

· Higher end CCL skills
o Ability to construct own queries and update statements to fix large amounts of data quickly and extract data that may not be visible from a front-end standpoint
· Experience working in Revenue Cycle/Cerner Patient Accounting
o Knowing about where data goes in electronic claim files
o Being able to write claim rules in profit claim manager
o Being able to create work items (queues) and use profit business manager to write rules to assign encounters to them
o Being able to write custom tokens to use in profit business manager (goes with high end CCL skills above)
· Experience working with patient access workflows
o Being able to view registration conversations and understand how data entered there will eventually flow downstream to charges and claims, how it impacts your work queues
o Know how to work with your reg analyst to make sure required data is being captured upstream during registration process
· Ability to complete basic clinical workflows to test charges
o For example, if we’re building a new radiology charge, can I go into Powerchart in non-prod and do the radiology workflow to the point of generating a charge so that I can validate my build? Otherwise, can engage a clinical team, but then you’re dependent on them and their free time to help you validate something.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.