IT Field Support Specialist

Overview
We are seeking an IT Field Support Specialist to provide technical support for solar project sites across multiple states. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently while traveling frequently.
Key Responsibilities
• Provide on-site and remote IT support for laptops, desktops, mobile devices (Apple & Android), and Windows systems.
• Support Microsoft Office 365, SharePoint, and OneDrive.
• Troubleshoot basic networking issues (DHCP, DNS, VPN, VLAN, IP addressing).
• Document work thoroughly in ServiceNow and Excel; maintain shared calendars in Outlook.
• Respond promptly to tickets, emails, and calls; manage helpdesk queue daily.
• Configure and deploy jobsite networking equipment and computers.
• Deliver excellent customer service to internal teams and project staff.
• Travel weekly to job sites across states (Arizona, West Virginia, Mississippi, Arkansas).
• Work independently and proactively seek solutions or escalate issues when needed.

Benefits & Perks
• Paid overtime during contract period.
• Flex days every 2–4 weeks (12–26 paid days off, excluding PTO).
• Hotel points and flight mileage are yours.
• Company card for flights, hotels, and meals.
• Gas reimbursement at $0.70/mile (vehicle provided if travel exceeds $1,500 miles a month).
• Growth opportunities and continuing education support.

Hourly Pay Range: $25-35/hour

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 1–2 years in IT support.
• Bachelor’s degree or equivalent experience.
• Strong troubleshooting and communication skills.
• Ability to create accurate documentation and manage tickets. (ServiceNow and excel)
• Basic networking knowledge (training provided).
• Willingness to fly out weekly; flexible schedule (Mon–Thu travel, Fri off).

• Certifications such as Network+ or Palo Alto.
• Experience with ServiceNow and Microsoft tools.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.