Job Description
The Service Coordinator will play a key role in supporting the service operations by managing scheduling, coordinating directly with customers, and ensuring seamless communication between clients, technicians, and third‑party vendors. This individual will handle service call intake, create and dispatch service tickets, and keep customers informed on technician assignments and onsite timelines. They will utilize Excel and Salesforce daily. They will be in office M-F 8am-5pm.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 3+ years as a coordinator in scheduling, service coordinating, etc.
- Proficient in Excel
Nice to Have Skills & Experience
- Salesforce
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.