The Technical Support Associate will handle hands-on desktop support and service restoration for both daily operations and projects. The associate will provide infrastructure support at a device care center similar to a warehouse environment. Operating within a complex, distributed computing environment, they will offer IT service support for mostly PC devices, printers, software, hardware, and various network issues. Additionally, this role involves collaborating with team members and customers, and contributing to ongoing improvement initiatives. The ideal candidate will also have great communication and time management skills. The hourly rate will likely range from $25-28/hr.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
- 2+ years of hands-on experience in supporting, troubleshooting, and imaging computers, printers, peripherals, and handling other network issues
- Strong understanding of TCP/IP networking, DHCP,DNS, AD, VPN, WINS, and FTP
- Skilled in IT infrastructure architecture, communications protocols, and networking technology and hardware
- Experience with Microsoft Office and Office 365 services
- Background in Windows 10/11 desktop implementation and support
- Great communication, time management, and problem-solving skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.