Resident Technician- Wells Fargo Irving

An employer is hiring a Resident Technician to service Wells Fargo in Irving TX. This role will require technical support for users located on the Wells Fargo campus. You will be responsible for assisting with all types of tickets that we receive such as troubleshooting and resolving software issues, hardware issues (provide a hot swap and assist with first time login), WAVE/VDI support, Reimage desktops and laptops, assist with installs, moves, LifeCycle events and EMDL disposal. You will be reimaging users devices via COSMIC utility and transfer end user data. Also, WFDC help center utility to remotely connect to users' machines and work on them. Phone etiquette is a must, you must be able to converse with the user and explain how to do certain tasks or procedures, install software from a website, how to plug and unplug certain cables and convey what they see. White glove service is the expectation. The opportunity will pay $25-27HR and will go for up to two years.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

- Strong software troubleshooting skills
- Able to troubleshoot MS office suite, outlook, VPN network connectivity issues and learn proprietary applications
- Able to back up users' data and reimage device and also remote in to assist them with step by step instructions for how to do certain tasks, procedures, install software forma website, how to unplug certain cables and convey what they see.
- Comfortable working with a ticketing system, ServiceNow preferred
- Excellent customer service skills and attention to detail
- Able to keep up with administrative responsibilities around closing tickets and updating wo's.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.