Power Platform Support Engineer

Post Date

Feb 02, 2024

Location

Irving,
Texas

ZIP/Postal Code

75039
US
Jun 17, 2024 Insight Global

Job Type

Contract,Perm Possible

Category

Help Desk

Req #

DAL-679272

Pay Rate

$36 - $55 (hourly estimate)

Job Description

Summary:

The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving software related problems with the Power Platform products via phone.



Job Responsibilities:

* Answer user inquiries regarding computer software or hardware operation to resolve problems

* Enter commands and observe system functioning to verify correct operations and detect errors

* Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

* Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support



Typical Day in the Role

· Key projects -- For a technical support engineers to help customers and partners with their product.

· Typical task breakdown and operating rhythm -- 90% working on support cases on the phone emailing customers and resolving issues for the customers.10% meetings.

· What makes this role interesting? They will be working with power apps and power flow that are new technologies.

· --Unique Selling Points -- They will be working with cool things that are happening in the industry.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

2+ years of applicable experience using and troubleshooting PowerApps, Power Automate, Dataverse, Copilot Studio(PVA), Power Automate Desktop.

Power Platform experience supporting or developing Power Automate, PowerApps, Power Automate Desktop and Copilot Studio.

Canvas or model driven app development or support experience

Office 365, Azure and SharePoint Administration experience

Strong understanding of troubleshooting network related issues, Experience with troubleshooting fiddler, network browser traces.

Experience with Azure and PowerBi data gateways

Background in Customer Relationship Management systems

JavaScript development

Mobile application development and support

SQL, JSON and Kusto query languages

Nice to Have Skills & Experience

Bilingual -- preferred though not required: Spanish, French, German, Italian, Portuguese, traditional Chinese, Korean, Japanese

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.