Support Engineer
We provide Intune support for the most critical enterprise customers. We are looking for true technical leaders to join us and lead the way! We are looking for engineers who are relentlessly customer-centric, problem-solvers, strong collaborators, and risk-takers that embrace that challenger mindset. We're looking for someone who embodies customer obsession and empathy. Someone who is adept at getting to the root of the issue, regardless of the complexity of the environment.
Support Engineering at Microsoft
As a Support Engineer, you will use advanced troubleshooting methods and tools to solve technically complex problems. These highly complex problems require broad, in-depth product knowledge and may include support of additional product lines. We'll provide you with abundant resources, including a rich content library, advanced diagnostic tools, and access to other Microsoft experts.
Key Responsibilities:
As a Support Engineer, you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding escalated problems in Microsoft software products and manage relationships with those customers.
It's your chance to:
* Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
* Exhibit leadership through personal responsibility, accountability and teamwork.
* Act as a technical focal point in cooperative relationships with other companies.
* Manage crisis situations that may involve technically challenging issues and diverse audiences.
* Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
* Use trace analysis and other proprietary tools to analyze problems and develop solutions to meet customer needs.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
* 2+ years' experience with Intune and Mobile Device Management
* Strong knowledge of mobile operating systems
* Experience with Azure AD and cloud identity services
* Experience with SCCM/ Endpoint Configuration manager
* Understanding of TCP/IP, including CIDR, routing and DNS.
* Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
* 2+ years' experience in Microsoft Cloud (O365 or Azure)
* 2+ years of experience in enterprise customer service environments
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.