Business Program Manager Non Technical

Post Date

Feb 08, 2024



ZIP/Postal Code

Jun 17, 2024 Insight Global

Job Type

Contract,Perm Possible


Help Desk

Req #


Pay Rate

$48 - $72 (hourly estimate)

Job Description

Insight Global is looking for a Business Operations Program Manager. This person will the right-hand arm to a Worldwide Support Leader for a global support organization for Microsoft Azure and Security products / services delivered to their customers.

The role requires someone who has a strategic, business mindset, a bias for action; and ability to easily partner successfully with a wide group of stakeholders.

Successful candidates will have a proven capability for business program management, organizational skills, culture and change management experience and excellent communications skills.

The main function of a non-IT business program manager is to plan, direct, or coordinate activities in such fields as technical support, business management, financial systems and customer experience, etc or any other non-IT based program.

Job Responsibilities:

* Coordinate operational and project work streams, making sure there are detailed plans to accomplish goals and directing the integration of business activities.

* Communication Liaison: responsible for relaying information between leadership team members and other staff members. Attends Leadership Team meetings, provides an overall picture of plans to leaders and stakeholders, and then transmits information to the department heads.

* Helps with acquision of data analysis and metrics of the business state to the leadership team, then suggest approaches to improve workflow, teamwork, and budget management. Collects insights from LT members and contributes to them in presentations about the state of the business.

* Works on the everyday action items that leadership team members do not have time to carry out, such as working with department leaders on project and program coordination and business administration, helping LT to track projects and operational items through execution.

* Prioritize tasks: Part of the job includes assisting the WW Support Leader with scheduling to make the most of their limited time. You may work with the Exec Admin to schedule meetings and travel.

* Budget management: works with WW Support Leader and direct team on yearly budget execution, coordinating amongst leaders for budget execution against financial targets.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to

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Required Skills & Experience

7+ years' experience in Business Operations / Program Management

Strong communication skills and ability to work with high level executives, cross functional and global support teams

Knowledge of business processes, quality control, costs and other techniques for maximizing the effective delivery of a great customer experience in technical support

Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods

Experience with Microsoft stack -- MS Word, MS PowerPoint, MS Project, Planner, Teams, Excel, Visio etc.

Nice to Have Skills & Experience

Previous Microsoft experience

PMI or PMP certification

Previous experience working in a customer facing organization

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.