As a Support Engineer, you will use advanced troubleshooting methods and tools to solve technically complex problems. These highly complex problems require broad, in-depth product knowledge and may include support of additional product lines. We'll provide you with abundant resources, including a rich content library, advanced diagnostic tools, and access to other Microsoft experts.
Key Responsibilities:
As a Support Engineer, you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding escalated problems in Microsoft software products and manage relationships with those customers.
It's your chance to:
* Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
* Exhibit leadership through personal responsibility, accountability and teamwork.
* Act as a technical focal point in cooperative relationships with other companies.
* Manage crisis situations that may involve technically challenging issues and diverse audiences.
* Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
* Use trace analysis and other proprietary tools to analyze problems and develop solutions to meet customer needs.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
3+ years technical support or technical consulting experience, preferably at an enterprise level
Strong experience with at least one of the following: Azure Databricks, Azure Synapse, or HD Insight
Experience scripting in Python
Strong experience with Spark
Basic Azure networking
Experience in any RDBMS or an understanding of general RDBMS concepts would be considered a plus.
Azure data engineering, Azure networking certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.