Insight Global is seeking a Service Desk Analyst for a client based in Houston, TX. This role can sit in Tacoma, Tampa or Houston. This position supports and maintains end-user workstations for all divisions within Orion. Duties will include but are not limited to maintain, analyze, troubleshoot, and repair computer hardware, software, and peripherals. The incumbent will interface with employees at every division.
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- An associate degree in Computer Science or equivalent certifications
- 2 years experience in the field or in a related area.
- Knowledge of Service Desk Plus is desired.
- Excellent computer skills and be knowledgeable with all Microsoft applications including Windows Desktop Operating Systems, MS Teams, O365, Anti-Virus/Malware software, and hardware including desktops, laptops, tablets, printers, and peripherals.
- Experience with Service Desk Plus would be a plus.
- Bi-lingual in English and Spanish is a plus.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.