Regional Operations Manager

Overview:
Insight Global is searching for an operations Manager to support one of our largest maritime electrical equipment servicing companies in the US. In this role, the Operations Manager oversees all aspects of service and engineering operations across the Americas, providing hands-on leadership and ensuring seamless coordination among teams. The manager is responsible for financial performance, cost control, and optimizing service delivery through effective scheduling, documentation, and technician management. Daily collaboration with customer service, quoting, and inside sales teams is essential to drive business growth and resolve operational challenges. The position requires adaptability to a global schedule, frequent cross-functional engagement with international counterparts, and a commitment to fostering a fair, consistent, and high-performing team environment.

Day to Day:
- Oversee all operations for the Americas region, ensuring smooth execution across multiple countries and time zones.
- Maintain a highly involved, hands-on leadership style; able to step into any operational role as needed.
- Monitor and manage P&L, focusing on cost control and financial performance.
- Ensure service coordination is effective, jobs are scheduled and completed properly, and engineers are well-informed.
- Oversee documentation, service delivery, and tracking of engineer hours.
- Drive operational excellence for service technicians, emphasizing successful onboarding and high first-time fix rates.
- Supervise service coordination processes, ensuring accuracy and responsibility for cash flow.
- Collaborate closely with the regional customer service manager, quoting team, and inside sales to support business growth and resolve issues.
- Foster a fair, consistent, and adaptable management approach; set clear expectations and maintain strong team morale.
- Lead the service coordination team in managing work orders and customer communications.
- Work cross-functionally with regional counterparts in AMEA, APAC, Europe, and the Americas; participate in the Deep-Sea Leadership Team with biweekly meetings focused on KPI improvements and problem-solving.
- Balance tactical and strategic responsibilities throughout the day:
o Morning: Ensure technicians are set up for success and shifts are scheduled.
o Midday: Plan for upcoming needs, adjust schedules, and strategize for weekend coverage.
o End of day: Review service tickets, address complaints, resolve issues, and interact with international teams.
- Adapt to an untraditional schedule, coordinating with teams in various time zones (e.g., Brazil, California, Vancouver) and participating in early morning global meetings.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Must Haves:
- 10+ years of experience within the maritime service industry
o Knowledge of (NAVCOM, Navigation communication equipment, Maritime Radar / ECDIS / Gyro compass / VDR / SATCOM’s / MF/HF / VSAT systems etc.)
- 5+ years of experience within management
- Professional, leadership oriented
- Proficiency within Excel
- Willingness to travel 25% (1 week per month, once international per quarter)

- Bachelor’s Degree
- Naval Experience / Coast Guard
- Experience as a Project Engineer / Project Manager
- Experience with Zendesk (Ticketing System) or Business Central (ERP)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.