Job Description
We are seeking Project Coordinator to support a large-scale network refresh program, focused on executing infrastructure upgrades across multiple sites. This role will work off established playbooks and partner closely with senior leadership to ensure seamless delivery, particularly during high-impact weekend deployment windows. This is a remote-first role based in Costa Rica with access to a local office for support as needed.
Key Responsibilities:
• Execute established project playbooks for network and hardware refresh initiatives
• Manage and coordinate technical turn-up (TTU) calls, including extended (12+ hour) weekend deployments
• Serve as the main point of contact during network outages and cutover activities
• Coordinate with vendors and on ground resources to ensure smooth execution
• Track project timelines, milestones, and deliverables, including AP and switch replacements
• Provide regular status updates, including executive level reporting
• Partner with senior Cisco Project Managers for guidance and weekend support
• Manage remote teams and ensure alignment across cross-functional stakeholders
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Proven experience overseeing network or hardware refresh projects
• Strong understanding of network infrastructure environments (e.g., switches, access points, routers)
• Experience managing remote teams and distributed resources
• Ability to lead high-pressure deployment windows and outage scenarios
• Strong communication skills, with experience providing executive-level updates
• Exposure to high-volume, fast-paced project environments
• Excellent organizational and project tracking skills
Nice to Have Skills & Experience
• Experience working in or supporting Cisco-based environments
• Prior experience managing weekend deployments or global infrastructure rollouts
• Experience coordinating with third-party vendors
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.