Job Description
This is a rare opportunity to join a fast-growing team of technicians supporting customers on-site. You will join an existing team that supports and maintains information technologies and processes to meet the needs of our customers on-site. The position provides support to end-users on a variety of software and technical related issues and escalate support requests as necessary. The successful candidate will have at least two years of hands-on experience in the support of multi-user hybrid Windows/Mac environment. You must be able to collaborate with a variety of technical and management disciplines including infrastructure and security architecture, security operations, application development, project managers, product owners, and others.
FUTURE DUTIES AND RESPONSIBILITIES
-Support workstation, mobile, and remote environments.
-Perform Service Desk duties, which are heavily focused on personal interaction coupled with exceptional customer service.
-Troubleshoot and provide timely resolution for hardware and software issues.
-Assist in service desk process flow including incident, request, and problem escalation and follow through.
-Assist and work with the Network & Systems Operations team in daily duties that impact staff.
-Lead conference IT support at remote locations.
-Remotely support teleworkers, international employees, traveling staff, and field workers.
-Assist in maintenance of Active Directory, WSUS, CRM, CMDB, Call Systems and other tools regularly used by the Service Desk and network and system operations team.
-Research and evaluate new products.
-Provide A/V support for conference rooms.
-Perform other duties as needed.
Required Skills & Experience
-High school diploma.
-At least two years of hands on experience in the support of multi-user hybrid windows/Mac environment.
-Working knowledge of common software and OS packages including Office365, Windows 7 - 10, and MacOS.
-Working knowledge of ITIL-based ticketing systems, Active Directory, basic networking concepts, and collaboration tools.
-Ability to research hardware and software issues.
-Excellent verbal, written and interpersonal skills.
-Superb customer service skills.
- Ability to multi-task in a fast paced environment.
-Must be based in onsite in Houston, TX
Nice to Have Skills & Experience
- A/V equipment setup and support.
-Knowledge of the Adobe Creative Suite of products.
-Bachelor's degree or combination of equivalent technical courses and work experience.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.