Insight Global is looking to hire a Technical Specialist for our client in private equity. The IT Specialist will be responsible for overseeing and managing the firm's technology infrastructure, ensuring the seamless operation of their network systems. Reporting directly to the CFO and working independently, this pivotal role plays a critical part in optimizing their technology solutions to support their business objectives. This client works in a Microsoft Environment with O365, Active Directory, Azure, and CISCO technologies. In addition to providing exemplary customer service to their internal stakeholders, this role will also entail the strategic management of their primary technology outsourcing vendor, (MSP), ensuring effective collaboration and the delivery of high quality services.
Responsibilities:
- Oversee the management and maintenance of the firm's technology infrastructure, including hardware, software, and network systems.
- With their external service provider, manage IT service delivery to ensure efficient and effective operations.
- Lead the firms cybersecurity program in collaboration with a Third party vendor.
- Proactively identify and address IT issues, troubleshooting technical problems, and providing timely resolutions while delivering exceptional customer service.
- Identify IT security risks and develop mitigation plans.
- Assist in developing and enforcement of security procedures.
- Manage relationships with external vendors and service providers to ensure quality service delivery and cost effective solutions.
- Developing and ensuring compliance with IT policies, procedures, and regulatory requirements while maintaining a focus on delivering superior customer service.
- Support the procurement process, including equipment and software purchases, from start to finish, including vendor assessments and contracts.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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- Bachelor's degree from a 4 year University in IT, Computer Science, or related.
- 1+ years of experience in IT service delivery.
- Strong technical skills to troubleshoot and manage network systems, hardware, and software.
- Excellent customer service and ability to implement solutions.
- Comfortable working in a business professional environment.
- ITIL, CompTIA, or Cisco certification.
- Experience in the financial services industry.
- Experience supporting an MSP.
- ServiceNow Experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.