IT Support Technician (Field/Shop Support)

We’re looking for a reliable, hands-on IT technician to support our Houston office, shop locations, and job sites. This is an entry-level role for someone who’s comfortable working with their hands, solving problems, and traveling between locations as needed. You’ll handle day-to-day IT issues, set up equipment, and act as support for senior IT staff. This is not a desk-only job — you’ll be out in the field, in shops, and occasionally at job sites.

What You’ll Do

· Fix basic computer issues (desktops, laptops, printers, etc.)

· Respond to IT tickets and help users with day-to-day problems

· Travel between office and shop locations to provide support

· Set up new computers, devices, and equipment

· Help troubleshoot network and connectivity issues

· Work in shop environments supporting workstations, tool controllers, and shop systems

· Act as “remote hands” for senior IT or outside vendors

· Help with employee setup (new hires, equipment, accounts)

· Track and manage IT equipment inventory

· Go to job sites in the Houston area when needed

Work Environment

· Mix of office, shop floor, and job sites

· Local travel required (Houston and surrounding areas)

· Hands-on work — not just sitting behind a desk

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Basic IT knowledge (Windows, hardware, Microsoft 365)

· Dependable and able to get the job done

· Comfortable working in shop/industrial environments

· Able to follow direction and work through tickets

· Good attitude and willingness to learn

· Able to lift and move equipment when needed

· Valid driver’s license and able to travel locally

Nice to Have (Not Required)

· 1+ year of IT support experience

· CompTIA A+ or similar certification

· Experience working in a shop or field environment

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.