IT Services Owner - Endpoint Services

Insight Global is looking for an IT Services Owner that is accountable for the end‑to‑end reliability, consistency, and continuous improvement of the endpoint service portfolio. This role owns service outcomes—not ticket queues—and focuses on eliminating repeat failure modes through standardization, automation, and strong operational ownership.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

· 5–8+ years (or equivalent progressive experience) in endpoint engineering/operations leadership with accountability for service outcomes: fleet reliability, reduction of repeat issues, and operational consistency at scale.
· Demonstrated ability to reduce chronic endpoint friction by standardizing patterns and eliminating repeat failure modes; not a queue manager or escalations-only role.
· Strong automation mindset: converts repeat work into repeatable workflows and safe automation at scale (device lifecycle, standard changes, and common request patterns) and partners effectively with platform/dev resources to implement it.
· Operationalizes ServiceNow into measurable endpoint outcomes: accurate ownership, consistent request/change patterns, and CMDB usefulness for routing and impact awareness (not a data repository).
· Evidence-by-design discipline: builds controls and evidence into everyday workflows so reporting and audit support are consistent and sustainable, not manual and last-minute.
· Governance without authority: can align service desk, endpoint engineering, ITSM, security/IAM, and vendors around standards and outcomes without turning into ticket escalation management.
· Vendor workload reduction orientation: aligns to the charter—remove toil so vendor dependency can shrink safely based on measurable workload reduction.
· Strong learning agility: can ramp into an environment quickly, prioritize the highest-impact friction points, and convert them into standard workflows and automation.
· Experience treating asset and identity data as systems of record and using that data to improve routing, ownership, and lifecycle consistency.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.