The Desktop Technician I plays a crucial role within the IT Depot Team, focusing on the preparation and deployment of computer devices for end users. This position is vital for ensuring the accurate and timely configuration, coordination, and shipment of IT equipment, thereby supporting the overall IT onboarding process.
Key Responsibilities:
Prepare and configure computer devices for deployment following standard imaging and setup procedures.
Update and maintain records within the Service Management platform.
Collaborate with the IT onboarding team to manage logistics and ensure timely delivery of devices to end users.
Utilize Microsoft Intune and Active Directory for device and user profile management.
Provide basic troubleshooting and support for hardware and software issues as required.
Compensation:
$18/hr to $20/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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- 1 2 years of experience in desktop support is preferred
- Hardware & software application experience
- Maintenance and support experience
- Strong prioritization skills
- Effective communication and collaboration abilities
- Microsoft Office Suite
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.