Job Description
Provide general IT infrastructure, software and system support to end users through telephone, remote desktop support, printed reports and in person.
Resolve IT related issues in a timely manner and ensuring they are properly logged in service management tools
Escalate issues to the appropriate IT technical personnel in a timely manner to avoid downtime or loss of data.
Manage issues to resolution within the IT support management systems.
Enhance support documentation and issue / solution database.
Install new software and maintain and / or upgrade existing software.
Evaluate and replace or repair hardware.
Install and configure new hardware
Resolve basic communication issues.
Maintain procedures and solution documentation related to issues.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ years of experience in a technical support role
Proficient with Active Directory, (group policies, rights, etc.)
Experience ServiceNow ticketing system (receviing tickets both through ticketing system and email)
Experience troubleshooting Level 1 issues and assigning tickets to appropriate team if escalated
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.