Insight Global's client is looking for a Field Service Operations Manager to support their aftermarket services division. The Field Service Operations Manager will oversee the operations for rotating equipment maintenance and repair services, ensuring efficient and effective service delivery by managing a team of field service technicians, coordinating service activities, and maintaining high standards of customer satisfaction. Key responsibilities include planning and coordinating field service activities such as scheduling, resource allocation, and logistics; maintaining strong client relationships by addressing their needs and concerns promptly; ensuring all service activities meet company standards and regulatory requirements; providing technical support and guidance to the team; tracking and reporting on service performance metrics to identify areas for improvement; enforcing safety protocols and procedures to ensure a safe working environment; and managing the field service budget to optimize costs while maintaining service quality.
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- 10+ Years of experience doing preventative maintenance, repairs, and installation with rotating equipment (pumps, turbines, etc)
Experience utilizing Microsoft suite software
Project management/Customer interfacing experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.