Manage approximately 40 trouble tickets per month related to:
Patient Flow: Transfer centers, EVS (Environmental Services), transport, and bed planners.
Facility Structure Build: Departments, rooms, beds, and related configurations.
Investigate and resolve workflow issues, often requiring in-depth research and cross-functional collaboration.
Support capacity management and ADT (Admission, Discharge, Transfer) order workflows.
Collaborate with stakeholders to ensure accurate bed charge billing and efficient patient movement.
Share knowledge and provide guidance on Epic Grand Central functionalities.
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4+ years of experience in IT systems, with increasing responsibility.
Epic Grand Central Certification required.
Strong understanding of:
Facility structure build (departments, rooms, beds)
Bed charge billing
EVS and transport workflows
Transfer center operations
ADT orders and capacity management
Excellent work ethic and problem-solving skills.
Epic ClinDoc and ASAP Certifications.
Experience with:
Healthquest
Narrator/Navigators
Track Board
Orders and Charges
SmartForms
NoteWriter
Patient Instructions
Robust knowledge of Epic templates, user security, orders build, and charge configuration.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.