A healthcare provider in the Medical Center of Houston is looking for a Desktop Support Technician to join their team. This person's day will consist of 70% ticket support: resolving 10-30 tickets a day, monitoring ticket que, etc. They will work with their lead on a day to day basis to help resolve any fires and manage expectations from their customers. 30% other duties such as reimaging Windows machines, assistance with the upgrade and break/fix repair.
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3+ years of experience as a Desktop Support Technician
Hands on field technical support
Experience reimaging Windows machines
Expert in troubleshooting outlook applications
Experience working with a ticketing system to resolve a technical issues
Hands on experience going through a Windows migration
Customer centric, can-do attitude
Excellent customer service skills, professionalism, and high character
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.