Job Description
• Support the Polyethylene business in customer relationship management
• Process customer orders and handle queries and complaints
• Order capture, resolution, tracking, progression, invoicing, cash collection, and resolution of any issues that arise
• Support Sales Managers to resolve credit/payment issues
• Ensure master data is kept up to date
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2+ years of customer service center experience within chemical/polyethylene or directly in oil and gas industry
Experience with SAP/ GSAP
Experience taking orders and tracking deliveries
Experience communicating with internal and external stakeholders
Strong customer focus and service mindset
Comfortable working in a fast-paced environment
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.