Insight Global is seeking a Business Systems Analyst for a client based in Houston and Dallas. In this role, you will transform our application support operations from the old-fashioned reactive break-and-fix model to a strategic partner that helps the business gain a competitive edge through technology-driven innovations.
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Bachelor's degree or equivalent, preferably in Computer Science, Information Technology, Engineering, Mathematics or equivalent
5-year experience plus current certifications, such as PMP and Microsoft Power BI Data Analyst Associate
A minimum of 5 years of relevant experience in application support and a proven track record of success, specifically in project management and supporting business applications, such as ERP systems, data warehouses, SSRS reporting, PowerBI, and CRM
In-depth knowledge of IT service management methodologies (e.g., ITIL)
Experience with ticketing systems, knowledge base, and configuration management tools
Experience with scripting languages (e.g., Python, PowerShell) and automation tools (e.g., Robotic Process Automation)
In-depth experience with AI tools such as ChatGPT, CoPilot, etc.
Experience in SQL language and database design
Knowledge of accounting and financial principles and experience with Dynamics, InEight, Coupa, Salesforce, and financial planning tools are highly preferred
Certifications in Project Management, Microsoft, and ITIL are highly desired
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.